Mastering Difficult Conversations at Work
Difficult conversations are an inevitable part of life at work (performance issues, private matters that have an impact on the workplace, attitude) and in our personal lives (disagreements and conflicts with friends and family).
Being able to deal with difficult conversations effectively is an essential life skill that is invaluable in boosting your emotional wellbeing and life satisfaction but also maintaining and growing strong business relationships.
Overview
Suitable for all staff
How do we best approach difficult conversations? And how do we achieve a positive outcome without alienating the individual and breaking the relationship? The key is to learn how to handle them in a way that produces a better outcome: less pain for you, and less pain for the person you’re talking to.
This workshop dives into the science of communication because when you understand how our brain processes information, you get a really good idea of the problem it presents when it comes to difficult conversations and it is therefore much easier to find a fix for it.
The major challenge is not only to manage your own emotions and behaviours while you deliver a message but to also manage your counterpart’s emotions and reactions.
We then explore a 3-step technique to handle these conversations like a pro. You will learn to prepare, manage your own emotions and engage in a way that will protect your relationship but also to subtly help your counterpart manage their own emotions and reactions so that you can both get the best outcome.
Formats available
Outcomes
Develop an understanding of what makes a conversation difficult
Learn how to prepare effectively for challenging conversations
Gain strategies for handling difficult conversations effectively
Avoid wasting precious energy on feeling negative about a person or situation
Learn how to engage during conflicts to maintain at atmosphere of calm and trust
What people say
“I really liked Steph, she was very engaging and passionate.”
Get in touch
To book this solution for your organisation, please contact us